How can we help?
Send your question or refund request directly to the owner’s private inbox. Your request is visible to you and the owner. Other customers and public visitors cannot see it. An official support email has not been published; use this form to contact us.
Please sign in before sending a message. This links replies to your private website inbox.
Sign in on the homepage →What to include in your message
Tell us what you were trying to do, what happened, and your device and browser. A screenshot can help, but hide baby details, email addresses, and payment information first. Never send a password or full payment details.
Quick answers
Can I install the app now?
Yes. Create an account or sign in, then use INSTALL APP in the header. Follow the iPhone and Android installation guides.
Does registration start a trial or charge me?
Creating an account does not charge you. Activate the 15-day trial separately; it ends without a charge. A paid plan requires separate PayPal approval.
Where are my memory pages saved?
Original photo-book pages stay on the app’s device. Compressed photo copies sync privately to My Account → My Memories when online. Older device-only albums can be imported in the app after you confirm ownership. Only photos you explicitly share on the website become public.
How do I change my name or photo?
Sign in on the homepage, open My account, and choose the profile editing option.